You are here:

Feedback

Compliments

We welcome your compliments and feedback to improve our services for our citizens.

Provide a compliment

Compliments help us to understand what aspects of our service we are getting right. Every compliment, idea and suggestion helps us learn and create a better citizen experience.

To provide a compliment on any of our products or services, please email bdmcompliments@justice.vic.gov.au

Complaints

We consider your complaints as a way to improve our services.

Make a complaint

We take a complaint very seriously, as we aim to provide you with the best possible service while working within our legislative parameters.

Your privacy is also top of mind. We value the privacy of every individual and are committed to handling personal information in accordance with the privacy principles contained in the Privacy and Data Protection Act 2014 (Vic).   

To help us understand and respond to your complaint, you will need to provide us with the following:

  1. postal address
  2. full name
  3. phone number
  4. receipt number (if you have one)
  5. detail of your complaint

Please email bdmcomplaints@justice.vic.gov.au

The Registry will review your complaint and respond within 5 working days of receipt. An extension to the standard 5 working day period may be necessary in certain instances where further investigation is required. In such cases we will notify you of this before the 5 day period has elapsed.

If you are not satisfied with the outcome of your complaint, you may request an internal review which will be undertaken by the Registrar.

Please email bdmcomplaints@justice.vic.gov.au or write to the Registrar at GPO Box 4332, Melbourne Vic 3001.

If you have followed the steps above and your complaint is still unresolved you may wish to contact the Victorian Ombudsman. Complaints can be made online at www.ombudsman.vic.gov.au/Complaints/Make-a-Complaint, in writing to Level 1 North Tower, 459 Collins Street, Melbourne Vic 3000, or by telephone on 9613 6222 or 1800 806 314 (regional callers only).

For more information read the Feedback and Complaints practice.