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Have you seen our frequently asked questions?

If you need a certificate for an event that was registered outside Victoria, contact the Registry office in the state, territory or country where that event occurred.

 

General enquiries

Email

All general enquiries

        Include:

    1. Postal Address
    2. Full name
    3. Phone number
    4. Receipt number (if you have one)
    5. Detailed message/comments

Getting married at the Old Treasury Building

Post

Registry of Births, Deaths and Marriages
GPO Box 4332
MELBOURNE VIC 3001

Phone

                        1300 369 367 (within Australia)

                        +61 3 9613 5111 (overseas callers)

Opening hours
8am - 4pm Monday to Friday (excluding public holidays)

*Our Call Centre experiences its highest volumes of calls during lunchtimes. Long wait times can occur during the hours of 11am and 3pm. Wait times may be 90 minutes or more during these periods. Calls made after 3pm may not get answered prior to closing time.

In person

 

Justice Service Centres

 

BDM Service Centre

The BDM Service Centre experiences highest volumes during lunchtimes, school holidays or after long weekends and long wait times can occur during the hours 11am and 3pm. 

Methods of payment accepted are EFTPOS, Credit card (no AMEX or Diners Club), Bank cheque or Money order. Cash is not accepted.

Ground floor, 595 Collins Street Melbourne
(near Southern Cross Station)

Opening hours
8am - 4pm Monday to Friday (excluding public holidays)

Limited services available 12pm - 4pm

Applications for Change of Name, Registering a Relationship and bookings for the Victorian Marriage Registry are only accepted between 8am and 12pm.

Media enquiries

For media enquiries and media releases, call 03 8684 0313.

Data requests

For organisations seeking data release, email bdmdatarequests@justice.vic.gov.au with a detailed outline of the information required.

 

Compliments

We welcome your compliments and feedback to improve our services for our citizens.

Provide a compliment

Compliments help us to understand what aspects of our service we are getting right. Every compliment, idea and suggestion helps us learn and create a better citizen experience.

To provide a compliment on any of our products or services, please email bdmcompliments@justice.vic.gov.au

Complaints

We consider your complaints as a way to improve our services.

Make a complaint

We take a complaint very seriously, as we aim to provide you with the best possible service while working within our legislative parameters.

Your privacy is also top of mind. We value the privacy of every individual and are committed to handling personal information in accordance with the privacy principles contained in the Privacy and Data Protection Act 2014 (Vic).   

To help us understand and respond to your complaint, you will need to provide us with the following:

  1. postal address
  2. full name
  3. phone number
  4. receipt number (if you have one)
  5. detail of your complaint

Please email bdmcomplaints@justice.vic.gov.au

The Registry will review your complaint and respond within 5 working days of receipt. An extension to the standard 5 working day period may be necessary in certain instances where further investigation is required. In such cases we will notify you of this before the 5 day period has elapsed.

If you are not satisfied with the outcome of your complaint, you may request an internal review which will be undertaken by the Registrar.

Please email bdmcomplaints@justice.vic.gov.au or write to the Registrar at GPO Box 4332, Melbourne Vic 3001.

If you have followed the steps above and your complaint is still unresolved you may wish to contact the Victorian Ombudsman. Complaints can be made online at www.ombudsman.vic.gov.au/Complaints/Make-a-Complaint, in writing to Level 1 North Tower, 459 Collins Street, Melbourne Vic 3000, or by telephone on 9613 6222 or 1800 806 314 (regional callers only).

For more information read the Feedback and Complaints practice.

 

Justice Service Centres 

You can lodge your applications for a birth, death or marriage certificate at any Justice Service Centre or Regional Office.  Find one near you using the locator below. 

Applications for Change of Name, Registering a Relationship and bookings for the Victorian Marriage Registry are not accepted after 4pm.

Note.  BDM certificates are only distributed from the BDM Service Centre. 

 

 

Search results

A

Bairnsdale Justice Service Centre (External link)

108-110 MacLeod Street
Bairnsdale VIC 3875

Phone: 03 5150 1500

B

Ballarat Regional Office (External link)

206 Mair Street
Ballarat VIC 3350

Phone: 03 4301 7000

C

Bendigo Justice Service Centre (External link)

3 William Vahland Place
Bendigo VIC 3550

Phone: 03 5440 6100

D

Births Deaths and Marriages (Victorian Registry of)

Ground floor
595 Collins Street
Melbourne VIC 3000

E

Box Hill Justice Service Centre (External link)

703 Station St
Box Hill VIC 3128

Phone: 03 8803 8444

F

Broadmeadows Regional Office (External link)

25-27 Dimboola Road
Broadmeadows VIC 3047

Phone: 03 9936 9100

G

Cranbourne Justice Service Centre (External link)

176 Sladen Street
Cranbourne VIC 3977

Phone: 1300 292936

Hours: 9am-5pm Mon-Friday

H

Dandenong Justice Service Centre (External link)

46-50 Walker St
Dandenong VIC 3175

Phone: 03 8765 5222

I

Frankston CCS (External link)

Frankston Justice Service Centre
431 Nepean Highway
Frankston VIC 3199

Phone: 03 9784 1444

J

Geelong Regional Office (External link)

State Government Offices
Level 5, 30A Little Malop Street
Geelong VIC 3220

Phone: 03 5215 8500

K

Horsham Justice Service Centre (External link)

Level 2
21 McLachlan Street
Horsham VIC 3400

Phone: 03 4344 1444

L

Lilydale Justice Service Centre (External link)

1/18 Clarke St
Lilydale VIC 3140

Phone: 03 9735 6666

M

Mildura Justice Service Centre (External link)

59 Madden Avenue
Mildura VIC 3500

Phone: 03 5021 6100

N

Moorabbin Justice Service Centre (External link)

1140 Nepean Highway
Highett VIC 3190

Phone: 03 9090 8199

O

Morwell Justice Service Centre (External link)

25 Ann Street
Morwell VIC 3840

Phone: 03 5116 5700

P

Pakenham Justice Service Centre (External link)

Pakenham Retail Centre
12/825 Princess Highway
Pakenham VIC 3810

Phone: 1300 292 935

Hours: 9am-5pm Mon-Friday

Q

Reservoir Justice Service Centre (External link)

Ground Floor
909 High Street
Reservoir VIC 3073

Phone: 03 8256 9200

R

Ringwood Justice Service Centre (External link)

Level 1
2 Bond St
Ringwood VIC 3134

Phone: 03 9871 5900

S

Rosebud Justice Service Centre (External link)

2/843-849 Point Nepean Road
Rosebud VIC 3939

Phone: 03 5912 0800

T

Sale Justice Service Centre (External link)

374 Raymond Street
Sale VIC 3850

Phone: 03 5149 5000

U

Seymour Justice Service Centre (External link)

State Government Offices
32 Wallis Street
Seymour VIC 3660

Phone: 03 5771 1777

V

Shepparton Justice Service Centre (External link)

307-331 Wyndham Street
Shepparton VIC 3630

Phone: 03 5858 7600

W

South Morang Justice Service Centre (External link)

4A/545 McDonalds Road
South Morang VIC 3752

Phone: 03 8468 0400

Hours: 9am-5pm Mon-Tuesday
9am-6pm Wednesday
9am-5pm Thurs-Friday

X

Sunshine Office (External link)

under Magistrate's Court
10 Foundry Road
Sunshine VIC 3020

Phone: 03 9300 6300

Y

Swan Hill Justice Service Centre (External link)

119 Curlewis Street
Swan Hill VIC 3585

Phone: 03 5001 6333

Z

Wangaratta Justice Service Centre and Regional Office (External link)

119-121 Murphy Street
Wangaratta VIC 3677

Phone: 03 5723 6444

AA

Warrnambool Justice Service Centre (External link)

218 Koroit Street
Warrnambool VIC 3280

Phone: 03 5564 1000

AB

Werribee Justice Service Centre (External link)

87 Synnot Street
Werribee VIC 3030

Phone: 03 9974 4500

AC

Wodonga Justice Service Centre (External link)

5 Elgin Boulevard
Wodonga VIC 3690

Phone: 02 6043 7077

AD

Wonthaggi Justice Service Centre (External link)

7 Korumburra Road
Wonthaggi VIC 3995

Phone: 1300 292 938

Hours: 9am-5pm Mon-Friday