Restrictions are in place to help slow the spread of coronavirus (COVID-19) and save lives.
For information about COVID-19, visit the coronavirus.vic.gov.au website.
Our customer service and call centres are closed. We are currently operating with limited capacity. This is to protect customers and staff and help slow the spread of coronavirus (COVID-19).
As a result, it may take us longer than usual to deliver services and respond to queries.
On this page:
Certificates and registrations
Apply online for all our products and services. Use the menu above or choose one of the most common tasks, below.
Critical certificates and registrations
We are prioritising critical certificate or registration requests. For critical requests only:
- Apply online
- Then email firstname.lastname@example.org and include:
- Order number
- Proof of identity
- Reason(s) why it is critical.
What we consider 'critical'
We consider the following to be 'critical':
- Death registrations and certificates
- Birth registrations
- Certificates required to help in situations of financial hardship.
Weddings and funerals in Victoria
From 11:59pm on Sunday, 6 December 2020 Victoria has moved to COVIDSafe Summer restrictions .
Learn more about how COVIDSafe Summer restrictions affect weddings and funerals in Victoria .