All fields are required unless marked as optional.

This will help us find your details and respond more quickly.

Your name, email address and phone number will only be used to respond to your enquiry

Please supply your email address if you would like a response to your feedback

Certificates with "Commonwealth" spelling mistake

Certificates issued between 17 February - 9 May 2019 may contain a spelling mistake. The certificate is still fully legal. The spelling mistake does not affect its validity.

However, we offer a free replacement certificate to anyone affected. Please contact us to get a free replacement.

Call us

Note that our turnaround times and proving identity pages answer many common questions.

Our call centre is currently receiving a high volume of calls. We apologise, and thank you for your patience.

New customers

General enquiries (not existing applications): phone 1300 405 281.

Hours: 8am - 4pm Monday to Friday (excluding public holidays)

Existing customers

If you’ve already ordered a certificate or another service, phone:

  • 1300 369 367 (within Australia)
  • +61 3 9613 5111 (overseas callers)

Hours: 8am - 8pm Monday to Friday (excluding public holidays)

Service partners

Service partners such as doctors, funeral directors and celebrants: phone 1300 369 367.

Hours: 8am - 4pm Monday to Friday (excluding public holidays)

Information technology (IT) issues

Our IT helpdesk team may be able to help with computer problems using our online services, such as logging in, resetting a password, browsers, pop-ups or printing.

The IT team can’t help with turnaround times or applying for a certificate.

Phone 1300 017 575 (within Australia) or +61 3 9613 5183 (overseas callers)

Hours: 8am - 6pm Monday to Friday (excluding public holidays)


Registry of Births, Deaths and Marriages Victoria
GPO Box 4332

Visit us in person

Justice Service Centres (JSC)

Find a JSC (External link)

Visit your local JSC to:

  • Get your identity documents certified
  • Lodge your application.

Note: You can't collect certificates at JSC.

BDM Customer Service Centre

Ground floor, 595 Collins Street Melbourne
(near Southern Cross Station)

Hours: 8am - 4pm Monday to Friday (excluding public holidays)

Our Customer Service Centre can be very busy. There may be long waits, especially between 11am and 3pm.


Make a complaint

We take complaints very seriously, as we aim to provide you with the best possible service.

To make a complaint, either:

  1. Email (External link); or
  2. Write to:
    GPO Box 4332

    Melbourne Vic 3001

We'll review your complaint and respond within 20 working days. If it's going to take longer than 20 days to review, we'll let you know within the 20 day period.

If you're not happy with the outcome, you can ask that we carry out an internal review by contacting us at the address above.

If your complaint is still unresolved after the internal review, you can contact the Victorian Ombudsman (External link).

For more information read our Feedback and Complaints practice.

We value the privacy of every individual and handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic).


For media enquiries please email (External link)

Please note, this email address is for media outlets only. Customer enquiries should always be forwarded using the online enquiry form above.