Due to maintenance between 8:00am and 9:00am on Tuesday 31 May 2016, you will not be able to apply for certificates or purchase images, search historical indexes or popular baby names, or upload data. We apologise for any inconvenience.

When can I expect my certificate?

Last updated Monday 23 May 2016 

Certificate type                                

Processing time*

Birth certificates
10 business days
Birth certificates for newborns
42 business days
Marriage certificates
10 business days
Marriage certificates for newly married couples
47 business days
Change of name certificates
71 business days

* add up to 6 days for Australia Post's Regular Post service.

View all our certificate turnaround times.

Check the status of your online application

Opening hours

Open 8am - 4pm*

Monday to Friday
(excluding public holidays)

*Limited services 12pm - 4pm

Payment methods

Peak time 11am - 3pm

Wait times may be 2 hours or more during peak times

BDM Service Centre

Ground floor
595 Collins Street

or visit our Justice Service Centres


Secure access for service partners

  • Medical Practitioners
  • Funeral Directors
  • Hospitals & Birthing Centres
  • Marriage Celebrants
  • Legal Practitioners
  • Authorised Agencies