Due to an unexpected outage, until further notice you will not be able to apply for certificates or purchase images, search historical indexes or popular baby names, or upload data. We apologise for any inconvenience.

When can I expect my certificate?

Last updated Monday 5 October

Certificate type

Processing time*

Birth certificates
7 business days
Birth certificates for newborns
34 business days
Marriage certificates
7 business days
Marriage certificates for newly married couples
25 business days
Change of name certificates
41 business days

* add 3-5 days for postage

Check the status of your application or view all our certificate turnaround times.

Opening hours

Open 8.00am - 4.00pm

Monday to Friday
(excluding public holidays)

Peak time 11am - 3pm

Wait times may be 90 minutes or more during peak times

Customer Service Centre

Ground floor
595 Collins Street

or visit our Justice Service Centres

Secure access for service partners

  • Medical Practitioners
  • Funeral Directors
  • Hospitals & Birthing Centres
  • Marriage Celebrants
  • Legal Practitioners
  • Authorised Agencies