For the first time since 1998 our opening hours have changed!

Our new Melbourne Customer Service Centre opening hours are 8am – 4pm. Applications for Change of Name, Registering a Relationship and bookings for the Victorian Marriage Registry will be accepted from 8.00am - 12.00pm only. 

When can I expect my certificate?

Last updated Monday 6 July

Birth certificates
mailing in 6 business days*
Birth certificates for newborns
mailing in 28 business days*
Marriage certificates
mailing in 6 business days*
Marriage certificates for newly married couples
mailing in 31 business days*
Change of name certificates
mailing in 62 business days*

* Please also allow an average of 3-5 days postage

View all our certificate turnaround times.