Due to a system upgrade between 5:30pm and 6:30pm (AEDST) on Wednesday 2 December 2015, you will not be able to apply for certificates or purchase images, search historical indexes or popular baby names, or upload data. We apologise for any inconvenience.

When can I expect my certificate?

Last updated Monday 30 November

Certificate type

Processing time*

Birth certificates
9 business days
Birth certificates for newborns
40 business days
Marriage certificates
9 business days
Marriage certificates for newly married couples
37 business days
Change of name certificates
60 business days

* add 3-5 days for postage

View all our certificate turnaround times.

Opening hours

Open 8am - 4pm

Monday to Friday
(excluding public holidays)

Limited services 12pm - 4pm

Peak time 11am - 3pm

Wait times may be 90 minutes or more during peak times

Customer Service Centre

Ground floor
595 Collins Street

or visit our Justice Service Centres

Secure access for service partners

  • Medical Practitioners
  • Funeral Directors
  • Hospitals & Birthing Centres
  • Marriage Celebrants
  • Legal Practitioners
  • Authorised Agencies