There is a planned outage on Sunday 25 June from 8:30am to 10:30am due to maintenance activity.

During this time you will not be able to access our online services.

We apologise for the inconvenience.

Get certificates 5 days faster
by applying online!

It takes 5 days to process your certificate when you apply online, and 10 days when you use the paper form!

Estimates in working days. Add up to 6 days for Australia Post.

When can I expect my certificate?

Last updated Monday 19 June 2017 

Certificate type                                

Processing time*

Birth certificates
10 business days
Birth certificates for newborns
20 business days
Marriage certificates
10 business days
Marriage certificates for newly married couples
20 business days
Change of name certificates
20 business days

* add up to 6 days for Australia Post's Regular Post service.

These times do not include applications submitted by 3rd parties (eg: lawyers, the State Revenue Office etc)

View all our certificate turnaround times.

Check the status of your online application

Opening hours

Open 8am - 4pm

Monday to Friday
(excluding public holidays)

Payment methods

Peak time 11am - 3pm

Wait times may be 2 hours or more during peak times

BDM Service Centre

Ground floor
595 Collins Street

or visit our Justice Service Centres


Secure access for service partners

  • Medical Practitioners
  • Funeral Directors
  • Hospitals & Birthing Centres
  • Marriage Celebrants
  • Legal Practitioners
  • Authorised Agencies