Make a complaint
We take complaints very seriously, as we aim to provide you with the best possible service.
To make a complaint, either:
- Fill out our enquiry form above. Select 'Complaint' from the drop-down; or
- Write to:
GPO Box 4332
Melbourne Vic 3001
We'll review your complaint and respond within 20 working days. If it's going to take longer than 20 days to review, we'll let you know within the 20 day period.
If you're not happy with the outcome, you can ask that we carry out an internal review by contacting us at the address above.
If your complaint is still unresolved after the internal review, you can contact the Victorian Ombudsman (External link).
For more information read our Feedback and Complaints practice.
We value the privacy of every individual and handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic).
1300 369 367 (External link) (within Australia)
+61 3 9613 5111 (External link) (overseas callers)
8am - 4pm Monday to Friday (excluding public holidays)
We're especially busy at lunchtimes (during school holidays or after long weekends, causing long waits between 11am and 3pm).
Registry of Births, Deaths and Marriages Victoria
GPO Box 4332
MELBOURNE VIC 3001
Visit us in person
BDM Customer Service Centre
Ground floor, 595 Collins Street Melbourne
(near Southern Cross Station)
Hours: 8am - 4pm Monday to Friday (excluding public holidays)
Our Customer Service Centre can be very busy during lunchtime, school holidays or after long weekends causing long waits between 11am and 3pm.
Please be aware that extensive building renovations are currently in progress. BDM is open for business as usual - follow directional signs. Disabled access will continue to be available.
Justice Service Centres (JSC)
Find a JSC (External link)
Visit your local JSC to:
- Get your identity documents certified
- Lodge your application.
Note: You can't collect certificates at JSC.
For media enquiries please email firstname.lastname@example.org (External link)
Please note, this email address is for media outlets only. Customer enquiries should always be forwarded using the online enquiry form above.