We're here to help! Contact us online, in person or over the phone.

Turnaround times

If you have ordered a certificate, you can check our Turnaround times.

Send us an email

All fields are required unless marked as optional.

Your name, email address and phone number will only be used to respond to your enquiry

Please supply your email address if you would like a response to your feedback

Make a complaint

We take complaints very seriously, as we aim to provide you with the best possible service.

To make a complaint, either:

  1. Fill out our enquiry form above. Select 'Complaint' from the drop-down; or
  2. Write to:
    Registrar
    GPO Box 4332

    Melbourne Vic 3001

We'll review your complaint and respond within 20 working days. If it's going to take longer than 20 days to review, we'll let you know within the 20 day period.

If you're not happy with the outcome, you can ask that we carry out an internal review by contacting us at the address above.

If your complaint is still unresolved after the internal review, you can contact the Victorian Ombudsman (External link).

For more information read our Feedback and Complaints practice.

We value the privacy of every individual and handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic).

Call us

1300 369 367 (within Australia)
+61 3 9613 5111 (overseas callers)

8am - 4pm Monday to Friday (excluding public holidays)

We're especially busy at lunchtimes (during school holidays or after long weekends, causing long waits between 11am and 3pm).

Mail

Registry of Births, Deaths and Marriages Victoria
GPO Box 4332
MELBOURNE VIC 3001

Visit us in person

BDM Customer Service Centre

Ground floor, 595 Collins Street Melbourne
(near Southern Cross Station)

8am - 4pm Monday to Friday (excluding public holidays)

Our Customer Service Centre can be very busy during lunchtime, school holidays or after long weekends causing long waits between 11am and 3pm.

Justice Service Centres (JSC)

Find a JSC (External link)

Visit your local JSC to:

  • Get your identity documents certified
  • Lodge your application.

Note: You can't collect certificates at JSC.

Media

For media enquiries, call (03) 8684 0313.