Victoria has declared a State of Emergency due to coronavirus (COVID-19).
Our customer service and call centres are closed until further notice.
You can still apply online. However, we are prioritising critical certificate or registration requests. For critical needs, refer below.
For information about COVID-19, visit the DHHS website .
Priorities during COVID-19
During this difficult time, we are prioritising birth and death registrations and certificates.
- Urgent birth or death registrations and certificates
- Certificates required for situations of financial hardship.
If your request is critical:
- Apply online, then
- Email firstname.lastname@example.org with your order number (if you have one) and details of about why it is critical.
Thank you for your understanding.
Information technology (IT) issues
Our IT helpdesk team may be able to help with problems such as logging in, password resets, pop-ups or printing.
The IT team can’t help with turnaround times or applying for a certificate.
If you are in one of the following professions, refer to your page for specific instructions:
For media enquiries please email email@example.com .
This email address is for media outlets only.