Due to COVID-19, our customer service centre and call centre are closed until further notice.
Continue to apply online to register deaths. However, we are prioritising birth and death registrations and certificates.
Death registrations and certificates
Death registrations and certificates remain our priority, including:
- Repatriations
- Urgent death registrations and certificates
- Certificates required for situations of financial hardship.
For any urgent requests:
- Apply online, then
- Email bdmdeaths@justice.vic.gov.au (External link) with your order number (if you have one) and details of your request.
Thank you for your understanding.
Payments issue
A technical issue is currently preventing some payments succeeding. This does not affect security but may delay your order. If you get an error message at payment, email bdmcritical@justice.vic.gov.au (External link). Include your name, phone number and order number (if you have one). We’ll phone you to arrange payment.
Existing user?
Log in for funeral directors (External link)
New user?
Registration is free for funeral directors.
To register, you need to provide:
- Your details (name, business name and address, contact details)
- Proof of your identity - details from one identity document issued by an Australian government (e.g. passport or driver licence). You don't need to get certified copies.
We will verify your details and identity before we email you your access details.
You'll need to register even if you used our previous online system, Funeral Directors Online.
Larger organisations where more than one member will submit death registrations will need to nominate a stakeholder representative who will then nominate stakeholder users.
The stakeholder representative will complete the same registration process through the 'Register now' link below.
What you can do online
Our new system for registering life events - Registry Information Online - is now live. This means all BDM products and services are now available online.
Funeral directors can:
- Submit individual death registrations
- Order death certificates and pay individually or in bulk
- Reset your password or be reminded of your username.
Straightforward registrations are processed automatically, giving you faster turnaround times.
Bulk file upload is no longer available for death registration data. However, for even greater efficiency, funeral homes can develop a system-to-system interface to us. (Email ict.supportdesk@justice.vic.gov.au (External link) for more information).
Order certificates
If you want a death certificate, you must apply and pay when you submit the death registration.
We accept the following payment methods:
- Credit or debit card (Visa or MasterCard only)
- BPAY
- PayPal.
Invoicing is not available.
Meet your legal requirements
Read an overview of the legal requirements for funeral directors.
Certificate turnaround times
Waiting on a certificate? See turnaround times.
Help and instructions
Refer to our step-by-step guide for help with death registrations.
Learn about why you must give us correct data.
Introductory video
For an overview, watch the video below (subtitles included). You can also read the transcript.