We respectfully acknowledge the Wurundjeri people of the Kulin Nation, who are the Traditional Owners of the land our office is located on. We pay our respects to Elders past and present for all Victorian Traditional Owners as we extend our acknowledgment to all the lands where our services reach and support.
We recognise the diversity of First Peoples living in Victoria including other First Peoples from around Australia.
Support for families and individuals
Access our online services
You can learn about:
Support with fees (our fee waiver policy)
Some certificates and services cost money, including:
- legal certificates (birth, death, marriage, change of name and single status)
- changing a name
- registering a relationship.
You can learn more about our fees.
In some circumstances, you can ask the Registrar of Births, Deaths and Marriages not to charge the fee.
This is called a fee waiver.
The Registrar may decide to waive fees for people who are experiencing:
- financial hardship
- natural disasters
- vulnerability, such as:
- people experiencing or at risk of experiencing homelessness
- people experiencing or directly impacted by family violence.
To be eligible for a fee waiver, you will need to provide evidence of your circumstances.
You can learn more about how we can help with fees including what evidence you need to provide.
If you have any questions, please contact us.
Support with my identity documents
Your privacy is important to us. That is why we ask you to prove your identity when you apply for our services.
Don’t have a driver licence or passport? Don’t worry. We can help you prove your identity with the documents you do have.
To get started, you can complete this questionnaire before you apply. It will tell you documents you need, and what to do next.
Need help? Contact us
Not sure if you have the right information, or you need help accessing our services?
Call us on 132 842 to speak with a customer service representative.
Support for communities and organisations
First Peoples Outreach (Marguk-bulok koolin-ik) Team
Our First Peoples Outreach (Marguk-bulok koolin-ik) Team works to support the Aboriginal and/or Torres Strait Islander community to understand and access our services.
We work alongside Aboriginal Community Controlled Organisations to help navigate our online services and advise how they can support their clients to access our services.
Contact the First Peoples Outreach (Marguk-bulok koolin-ik) Team
Language use
On this website we use these terms:
- ‘Aboriginal and Torres Strait Islander’ and ‘First Peoples’. Refers to Aboriginal and/or Torres Strait Islander people across Australia.
- ‘Koorie’, ‘Koori’ or ‘Gurri’. Refers to First Peoples of south-eastern Australia.
- ‘Family’ has many different meanings. Use of the words ‘family’ and ‘families’ is all-encompassing. It acknowledges that a variety of relationships and structures can make up a family unit. These include family-like or care relationships and extended kinship structures.
- ‘Boorai’, meaning ‘baby’ or ‘child’, is used in many Aboriginal language groups.
- ‘Mob’. Refers to a group of Aboriginal people associated with a particular place or Country. It is used to connect and identify Aboriginal and/or Torres Strait Islander people and where they are from. ‘Mob’ can represent a family group, clan group or wider Aboriginal community group.
First Peoples Outreach (Marguk-bulok koolin-ik) Team name
Aunty Fay Stewart-Muir is a highly respected Boonwurrung Elder. She has served the Victorian community for over 40 years. Aunty Fay kindly shared her Boonwurrung language by naming our First Peoples Outreach (Marguk-bulok koolin-ik) Team.
The meaning of 'Marguk-bulok koolin-ik' reflects family connections, care, culture and community. These are important parts of the team's work to support mob. We are proud for the team to be called Marguk-bulok koolin-ik.
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