Help

Go to our Get a birth certificate page. You’ll need to prove your identity and pay the fee.

We may email you about your application, so make sure you check your mailbox.

Applying for a replacement certificate is the same as applying for a new certificate. Go to birth certificate, marriage certificate or death certificate. If it's not one of these, check the full list of our services.

If your certificate is damaged during delivery, please contact us.

You can also read about what to do if your certificate has been lost or stolen.

If you believe there's an error on a certificate, you can apply to have it corrected. We assess all corrections before making them. Go to Change or correct a certificate.

In most cases, you need to prove your identity to get certificates from us.

The easiest way to prove your identity is by presenting your physical driver licence (if it confirms your residential address) and your passport. If you don’t have these, there are other ways to prove your identity. Learn more about proving your identity.

If you’ve already applied, please check the email we sent you for specific advice.

The most common cause of delays is not providing proof of identity. Our turnaround times don’t start until we receive your proof of identity documents.

Legal and commemorative certificates will arrive separately.

Check our certificate turnaround times.

Go to Register a birth. Registering is free.

When you register the birth, you don't automatically get a birth certificate. You can order a certificate at the time of registration or later.

Our priority is protecting your safety. If you tell us that you have concerns for your safety, we can protect your information from the other parent.

Service Victoria is trialling digital birth certificates for children.

You can order one when you register your child’s birth.

You’ll get an email when it’s ready to add to your digital wallet in the Service Victoria app.

If you’ve already registered your child’s birth, you can still add their digital birth certificate to your wallet.

To do this:

• you’ll need an original paper copy of your child’s Victorian birth certificate
• your child must have been born on or after 19 February 2019.

You’ll need information from your child’s birth certificate to add it to the app.

This includes all the information on the front and back of the original (paper) certificate, including the numbers under the barcodes.

You’ll also need to prove your own identity. Your name on your ID needs to match your child’s birth certificate.

During the trial, parents and caregivers can use these certificates to enrol their children in local state-run kindergartens if they live in one of these local government areas:

• Casey
• Mitchell
• Wyndham.

You can learn more about digital birth certificates on the Service Victoria website.

If you need help, contact Births, Deaths and Marriages.