Help

Go to our Get a birth certificate page. You’ll need to prove your identity and pay the fee.

We may email you about your application, so make sure you check your mailbox.

Applying for a replacement certificate is the same as applying for a new certificate. Go to birth certificate, marriage certificate or death certificate. If it's not one of these, check the full list of our services.

If your certificate is damaged during delivery, please contact us.

You can also read about what to do if your certificate has been lost or stolen.

If you believe there's an error on a certificate, you can apply to have it corrected. We assess all corrections before making them. Go to Change or correct a certificate.

In most cases, you need to prove your identity to get certificates from us.

The easiest way to prove your identity is by presenting your physical driver licence (if it confirms your residential address) and your passport. If you don’t have these, there are other ways to prove your identity. Learn more about proving your identity.

If you’ve already applied, please check the email we sent you for specific advice.

The most common cause of delays is not providing proof of identity. Our turnaround times don’t start until we receive your proof of identity documents.

Legal and commemorative certificates will arrive separately.

Check our certificate turnaround times.

Go to Register a birth. Registering is free.

When you register the birth, you don't automatically get a birth certificate. You can order a certificate at the time of registration or later.

Our priority is protecting your safety. If you tell us that you have concerns for your safety, we can protect your information from the other parent.

Service Victoria is trialling digital birth certificates for children. The trial is available in the following local government areas:

• Casey
• Mitchell
• Wyndham.

To add a digital version of your child’s birth certificate to your wallet, you’ll need:

• an original paper copy of your child’s Victorian birth certificate
• a certificate issued on or after 19 February 2019
• two additional IDs such as a driver’s licence, passport, or Medicare card. One must have a photo. ID names must match a parent name on the original birth certificate.

Parents can use these certificates to enrol their children in local state-run kindergartens if they live in one of these local government areas. To learn more or if you need help, visit the Service Victoria website or contact Service Victoria.