Recognising the significance of life events
Some turnaround times are temporarily slower while we complete the transition to a new core business system. We thank you for your patience. Read more about our certificate turnaround times.
In special circumstances only, we offer 'urgent and compassionate' turnaround times. You will need to explain why your circumstances are urgent and compassionate. If you meet the criteria, we will tell you about any extra requirements.
For urgent and compassionate certificates (e.g. urgent travel requests):
- Apply online, then
- Call the BDM Service Centre on 1300 369 367 (within Australia) or +61 3 9613 5111 (overseas callers).