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Answers to common questions

The quickest answer to your question might be on this website.

Here are some of our most common queries.

Phone us

Our contact centre receives a high volume of calls. We apologise for any delay and thank you for your patience.

1300 369 367 or 132 842 (within Australia)

+61 3 9454 9788 (overseas callers)

Hours: 8am to 4pm Monday to Friday (excluding public holidays)

Service partners

Service partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.

Hours: 8am to 4pm Monday to Friday (excluding public holidays)

You can also refer to your pages for instructions:

Visit in person

Some BDM services are available at some Justice Services Centres throughout Victoria. You may be able to:

  • submit your identity documents
  • get an application form if you’re unable to submit online.

You can’t collect certificates from Justice Service Centres.

Find a Justice Service Centre near you(opens in a new window).

Mail

Write to us at:

Registry of Births, Deaths and Marriages Victoria
GPO Box 4332
MELBOURNE VIC 3001

If you're returning original certificates or providing certified identity documents, include your order number.

Email

The quickest answer to your question might be on this website.

We aim to answer queries within 10 working days. If you submit a complaint, please allow longer for investigation. Check our timelines for complaints.

Contact Us

Send us an email

The quickest answer to your question might be on this website.

We aim to answer queries within 10 working days.

What type of enquiry do you have?(Required)
Who are you?(Required)

The Department of Government Services (DGS) collects your personal information on behalf of Births, Deaths and Marriages Victoria and discloses that information to Births, Deaths and Marriages Victoria for the purpose of responding to your enquiry. If you choose not to provide all or part of the information required, we may not be able to contact you or action your request.

If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact Births, Deaths and Marriages Victoria 132 842 (within Australia) or +61 3 9613 5111 (overseas callers).

We're using the services of Drupal to administer this form. The information that you provide is stored by The Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy page.

Information technology (IT) issues

Our IT Service Desk team may be able to help with problems such as logging in, password resets, pop-ups or printing.

The IT team can’t help with turnaround times or applying for a certificate.

Email bdm.ict.servicedesk@dgs.vic.gov.au

Courts and tribunals

For proceedings directly involving the Registrar, BDM, please email bdmlegal@dgs.vic.gov.au(opens in a new window)

Media

Media outlets only: email bdmmedia@dgs.vic.gov.au(opens in a new window)

Updated

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