Contact us

Phone us

Our turnaround times and proving identity pages answer many common questions.

1300 369 367 (within Australia)

+61 3 9613 5111 (overseas callers)

Hours: 8am to 2pm Monday to Friday (excluding public holidays)

Service partners

Service partners such as doctors, funeral directors and celebrants: phone 1300 369 367 option 3.

Hours: 8am to 2pm Monday to Friday (excluding public holidays)

You can also refer to your pages for instructions:

• Medical practitioners
• Funeral directors
• Independent midwives

Post documents to us

If you have applied for a certificate or registration, and need to return original certificates or provide certified identity documents:

• Mail the documents to:

  Registry of Births, Deaths and Marriages Victoria
  GPO Box 4332
  MELBOURNE VIC 3001

• Include your order number.

Information technology (IT) issues

Our IT helpdesk team may be able to help with problems such as logging in, password resets, pop-ups or printing.

The IT team can’t help with turnaround times or applying for a certificate.

Email ict.supportdesk@justice.vic.gov.au (External link)

Courts and tribunals

For proceedings directly involving the Registrar, BDM, please email bdmlegal@justice.vic.gov.au (External link).

Media

Media outlets only: email bdmmedia@justice.vic.gov.au (External link).