Unfortunately, you don’t have the documents required to meet our standard identity requirements.
What do I do next?
When you don’t have the required documents, please provide:
- Certified copies of whatever identity documents you can provide. These documents must show your name, and
- A statutory declaration that:
- states that you can’t meet our standard identity requirements, and
- provides some information about why you can’t provide these documents.
When you provide these documents, include your contact details (and order number, if you have one). This will help us connect them to your application and follow up with you if we need to.
We will then assess what you have provided. We may contact you to discuss your application.
Go back to Which identity documents can I use? Option 1