Check before you start
Most people prove their identity by providing documents.
Common cause of delays
The most common cause of delays is not providing certified proof of identity documents.
We can only accept copies of identity documents that have been certified by authorised people .
This helps ensure we keep the personal information of Victorians accurate and secure. We only release it to those with a genuine right to receive it.
We can't start processing until we receive your proof of identity documents.
Prepare your documents
How to provide documents
Prove your identity online
You might be offered a secure identity-checking service when completing your online application.
To learn what you'll need to do, please choose the service you’re applying for.
- Online proof of identity for birth certificate
- Online proof of identity for all other certificates and registrations
If you can’t find online proof of identity, you must provide identity documents.