We'll ask you for the following:
1. Details of the person on the certificate
As a minimum, we ask for:
- Given name
- Family name
- Date of birth
- Place of birth.
2. The original recognised details certificate
We ask you to return the original certificate before we can issue a new, corrected version.
If you return the original certificate
Post the original certificate to our mailing address. Please include your order number.
Once we’ve corrected the record, we’ll send you a new certificate free of charge.
If you can't return the original
You’ll need to provide a Statutory Declaration (External link) explaining why. Learn more about how to digitise and upload documents.
Once we've corrected the record, you'll need to apply for a new recognised details certificate. There is a fee for the new certificate.
We recommend that you don’t order a new certificate until we’ve corrected the record.
3. Evidence to support the correction
The evidence we ask for depends on the correction you want to make. Check the 'Evidence required' tab.
For documents in a language other than English, provide an English translation by a qualified translator. Learn more about translated documents.
4. Proof of identity
Acceptable documents
The easiest way to prove your identity is with your driver licence (if it confirms your residential address) and your passport.
There are other ways to prove your identity.
Learn more about how to prove your identity.
Documents must be current (not expired). If you can’t provide current photo identification, please contact us.
